IT Support Technician

The IT Support Tech provides technical assistance to end users of Northern Wind computer system. Answers a vast array of questions, ranging from troubleshooting internet connections, install and test PC, fix performance issues, diagnose hardware-related problems and repair PC’s for the offices.

Essential Duties and Responsibilities include the following. Other responsibilities w/ similar skill and work conditions as assigned.

  • Manage network Infrastructure.
  • Works closely with the contracted IT managed service provider to properly maintain NorthernWind IT Systems.
  • Responsible with providing support to productions department on developing setups to existingand new labeling for approval.
  • Responsible for the installation of hardware and software onto computers; and runningmaintenance checks on a daily basis.
  • Manage IT assets inventory (Computer, monitors, phones, printer ribbons, toner, etc.).
  • Train individuals to use newly installed hardware or software.
  • Responsible for the creation of Instructional Manuals.
  • Ensure all personnel receive sufficient training to keep the machinery/equipment clean andneat.
  • Manages business phone system and communicates directly with vendor on all issues.Required Skills/Abilities:
  • Excellent organizational and prioritization skills.
  • Ability to meet deadlines and manage stress effectively in high-pressure situations.
  • Understanding of IT principles and an ability to communicate technical concepts effectively to avaried audience.
  • Excellent verbal and written communication skills.
  • Strong sense of discretion and confidentiality required.
  • Ability to troubleshoot and resolve multiple issues.Education and Experience:
  • Bachelor’s Degree in Computer Science or related field.
  • 3+ years’ experience in computer networks and systems maintenance.
  • 2+ years’ experience on current network operating systems.
  • A+, Network+ Certified Associate accreditation.
  • Seafood Experience preferred.

         Physical Requirements:

  •     Ability to physically stand, bend, squat, and lift equipment.
  • Health, Dental, 401k, PTO

 

Discover the best the ocean has to offer

Northern Wind Inc.

16 Hassey Street,
New Bedford, MA 02740
Phone. 508-997-0727
Fax. 508-990-8792

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